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Home News Power Sector News CORE helps BSES to solve complaints faster

CORE helps BSES to solve complaints faster

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ITGiven the volume of its reach, the main challenge faced by BSES Power was to handle consumer complaints regarding electricity supply and breakdowns and shutdowns, and supervising the relevant equipment in the minimum timeframe as per the guidelines of the Delhi Electricity Regulatory Commission (DERC).To do this, functional units within the company such as Operations & Maintenance (O&M) require data exchange and communication with related support functions such as stores and meter management. The department also needed greater visibility into the electricity network. However if this data is not updated online, it leads to a delay in fault restoration and long outages- resulting in poor customer service. It also affects the business due to Aggregate Technical and Commercial (AT&C) losses. Further, a structured data source is also required for manpower and resource planning. To overcome these challenges, BSES Power implemented CORE (Converged Operational and Reporting Engine)-an integration of high-end,critical, live applications such as GIS, OMS (Outage Management System) and databases.

OMS is the main O&M module used to monitor electricity supply through grids, Sub Stations, Transformers, Feeders, and Cables. The implementation involved automating this module. It also has an automated SMS escalation of faults and breakdowns. The OMS was integrated with the SAP systems for stores and meter management and also with the GIS. With this, the equipment used in O&M could be tagged in GIS to find out fault locations with their occurrence. Since the time required for fault rectification was reduced, there are time savings for consumers and performance figures have improved.


* Post deployment, power outages have decreased by 98 percent
* Transformer failure rate reduced from 15 percent to less than 1 percent thereby leading to major cost savings

Source- Information week


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