"We held the session as an orientation programme to address the issues of granting speedy and unbiased justice to the consumers," KERC chairman MR Sreenivasa Murthy told Express.
One of the complaints of the consumers has been that the petitions are being rejected on technical grounds.
"In many cases, a petition gets rejected because the consumer has made some errors while filing the petition.
The errors may be because the person filing the petition doesn't possess the technical knowledge," Murthy said.
KERC, at the meeting, asked CGRF members to be more lenient towards the consumers and not to reject the petitions merely on technical grounds, Murthy said.
He said that KERC will henceforth constantly monitor the dealings of CGRFs and sessions will be held every three months to discuss the developments.
Another issue that has much been debated in the state is that of the CGRFs being headed by Escoms officials.
Consumers allege that these officials "think first of their company, then of the consumers." The KERC chairman, however, told Express that a person with technical knowledge was an asset and a guarantee that he understood the subject.
However, at the meeting, a senior KERC official himself raised the question of ‘quality' of judgements given by CGRFs, headed by officials from Escoms.
"The quality of judgements by CGRF panels earlier used to be much better than what they are today," he said.
Earlier, the CGRFs were headed by independent officials, who were not affiliated to any Escom. At present, CGRFs are headed by senior Escom officials.
Though efforts are underway to reform CGRFs to guarantee that consumers' rights are protected in the state, much more needs to be done, it is felt.
Source- Indian Express