The review initiated through the manpower (MPR) circular number 70 that was applicable for all areas, has upset unions. The exercise envisaged restructuring the deployment for addressing complaints swiftly.
The MPR-70 had borrowed the idea of abolishing existing section offices in the company, from some distribution companies and utilities to improve the efficiency of the company. After facing strict opposition by the employees and engineers, executive director, operations, had stayed the process, seeking some changes.
The circular MPR-70 follows the company setting up pilot centres at Jalgaon, Ahmednagar and other areas. The company claimed that the results were astonishing. Based on this MPR-70 was issued but the employees staunchly opposed it in rural section following geographically large areas where attending complaints would have taken a beating due to lack of infrastructure and accessibility.
The engineers' association still has some issues pertaining to providing services to the consumers, which the association has raised with the company. "We are demanding splitting up of the fuse call units and additional team for the junior engineer looking after the maintenance in particular area of sub-division," one of the office-bearers said on the condition of anonymity. He further said that as the new things would be implemented teething problems would continue to figure out and they would be resolved at once.
As of now the company has issued new circular MPR-78 that limits the work only to the urban areas. "In Nashik district the MPR-78 will be applied only in Nashik city area and in Malegaon city area, only. It will have nothing to do with the rural or semi-urban areas," chief engineer PU Shinde said.
The MSEDCL will set up units dedicated to specific services to enable fixing of responsibility as well. The teams will release new connections, carry out repairs, address consumer grievances, maintain of system and collect payments etc will be attended by these units.
At times if problems are not resolved - it could related to fuse call, maintenance issue or even the clerical things like change in names or appropriation of bills etc., same will be escalated to the senior officials, which will only help in making the officials accountable.
"We have a dedicated call centre already established. It can be reached round-the-clock on 18002333435, from where the registered complaints are forwarded to the respective units for carrying out the services required," Shinde said.