RInfra officials said that out of its 27lakh customer base, 60,000 shifting to TPC is a marginal swing. "Addition of 88,500 consumers to the RInfra system despite huge tariff disparity means a growth of more than 3% and trust in quality and levels of services offered," said RInfra CEO Lalit Jalan.
TPC offers two favourable conditions - cheaper tariff and use of existing state-of-the-art distribution network by RInfra. Terming RInfra's claim of reverse migration - of 135 customers - due to TPC's poor service levels absurd, TPC officials pointed out:
"As per the MERC order, network management is RInfra's responsibility. If a switch-over consumer complains about erratic power supply, we forward the complaint to RInfra as we use their network. On what basis is RInfra terming our service poor?"
RInfra's tariff is high because of inequitable allocation of capacity and sourcing of costly power from open market to meet shortages and keep its distribution area powered 24x7.
MERC's switch-over order is yet to be implemented in South Mumbai as BEST has refused to allow its network to TPC.
Source - DNA