SNDL faced the music for frequent power failures in its area when activists of NCP barged into its Mankapur office and staged a protest. The activists raised slogans against SNDL management for frequently putting citizens to inconvenience. The activists then submitted a memorandum listing their grievances. SNDL business head Gautam Seth promised to ensure that power failures are attended to immediately.
NCP leader Ved Prakash Arya said residents of west and north Nagpur had to go without power for hours several times following thundershowers. "It took SNDL over 10 hours to attend to breakdowns. It never took MSEDCL so much time. Consumer services have deteriorated under SNDL," he added.
Javed Habib, another activist, said that the call centre system of SNDL did not provide any service during breakdowns. "We cannot connect even after calling several times. The power staffers at their field offices do not take complaints directly and want to route it through the call centre. This is causing a lot of inconvenience to citizens," he said.
Slamming energy minister Chandrashekhar Bawankule, Arya said, "When he was in opposition, he had protested several times against SNDL's poor services. However, as minister he is shielding them. This is a misfortune for Nagpurians."
SNDL's inability to attend to breakdowns on time is due to staff shortage. The staffers are overstretched during multiple breakdowns. The fact finding committee set up by Bawankule had recommended that SNDL recruit extra staff. While some staffers were recruited, this has failed to remedy the situation.