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Home News Power Sector News PSEB outsources spot billing and payment to private firm

PSEB outsources spot billing and payment to private firm

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PSEBThe Punjab State Electricity Board(PSEB) has tied up with a private company-KLG System- for providing on-the-spot billing and payment facility to residents. Scheduled to kickstart in August 2009, the service would not only save time, but also prove to be a boon for PSEB as consumers would not be able to evade bill payment. According to information, while amount up to Rs 1,000 would be payable with cash, any sum higher than that would require issuance of a cheque.

KLG System- a Gurgaon-based company was hired to do the meter reading and issue on the spot bills. "Looking at the good response from the public, we have decided to extend it to two more divisions- CMC and Focal Point. In all, a total of 1.6 lakh consumers will avail of this facility at their doorstep. The service will start from August 1," said HS Randhawa, Deputy Chief Engineer, PSEB.
Presently, the billing process is scattered in three phases ‘ meter reading wherein PSEB personnel visit door-to-door, then comes the preparation of bill according to electricity consumption and the last step includes receipt of money at the board office. However, the new facility would entail that all three steps are covered by one person, all at one ago.

He said, "At the moment, we have 10 meter readers and 10 bill distributors employed in our department. Once the services are outsourced, we don't need to recruit staff and save on salaries, perks and many other facilities. Instead we pay Rs 7 per bill to the private company to provide the service as per our agreement. The rate will be the same for the next three years." Randhawa, however, said, "The bill payment is optional. Identity cards have been issued to the field staff if consumer has any doubts regarding the payment."

‘I used to find it difficult standing in long queues to pay the power bill. This is a commendable development,’ said senior citizen Harjinder Singh. Another city resident, Vinita Jain, said, ‘Most of the time people wait for the last date to pay the bill. This results in a lot of chaos at the power board office. Thankfully, PSEB has taken the right step at the right time. Also, it will cut down on the possibility of any discrepancies in the amount.’

Deputy chief engineer of the board HS Randhawa said on-the-spot billing would add to residents’ convenience by saving their time and energy. ‘It will also encourage transparency as people will be able to see the entire billing process and sort of disagreements, if any,’ he added.

Source - Times of India

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