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Home News Power Sector News UPPCL establishes toll free computerised customer call centre

UPPCL establishes toll free computerised customer call centre

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Customer CareWith power woes being a recurring feature in the state the Uttar Pradesh Power Corporation Ltd has established a dedicated computerised call centre to provide relevant information and to redress grievances of its consumers related to electricity supply. This call centre with a toll-free phone number [1800-180-8752 or - (URJA)] would work round the clock towards the redressal of complaints of power consumers across the state.

Chairman and Managing Director UPPCL, Navneet Sehgal said "Although all kinds of complaints are recorded and forwarded for resolution, this centre specifically deals with four frequently occurring problems namely- new electricity connection, bill revision (incorrect bills), loose wire or tilted supply poles and defective transformers along with tube-well related issues in rural areas. Setting up of this call centre is an important step towards achieving efficient customer care objectives".

Additional Managing Director, UPPCL Narendra Bhooshan said that the pendency (unresolved complaints) status at state level had dropped sharply since this service was introduced.

Mr Bhooshan said that they are now planning to introduce Interactive Voice Response System (IVRS) enabled public grievances and monitoring system, so that simultaneous registration of higher number of complaints through toll-free phone calls could be facilitated and grievances redressed quickly.

He said that UPPCL has also provided dedicated lines for farmers in this call centre and ‘Kisan Sewa Helpline’ has been started.

These lines cater to the tube well and transformer related problems from rural areas.

Source - Economic Times

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